Frequently Asked Questions
With all the exciting party rentals and services we offer, which includes portable rock climbing walls in Texas, questions are bound to be asked. Here are some frequently asked questions and their answers.
1. Is there a delivery charge?
As long as the site is within a 50 mile radius of Orange Groove, TX, it’s FREE!
2. Where do you deliver to?
We deliver anywhere in the Orange Groove Area. All deliveries outside the 50 mile radius will have an additional fee. Kindly call us for further details.
3. Can I just pick up the unit?
Unfortunately, no. For everyone’s safety, our staff will be the ones to deliver and set up the unit.
4. What if the weather’s rainy or windy?
We will call you a day prior to your reservation to discuss rain and wind issues. In cases of inclement weather, you will have the option to either go for a reschedule or a refund. No additional charges will be made. However, in the event that you do decide to push through despite warnings in the weather, refund options will be waived.
5. Where can the moonwalk/bounce unit be set up?
The unit will be set up on any flat surface (grass, cement, or asphalt). It will be placed on a tarp for added protection and secured down by our staff. Take note that these units cannot be set up on caliche, rock, gravel, or muddy surfaces.
6. Can you set up the units indoors?
We usually do not do this, but if the event is going to be held in a gymnasium with at least a 20 foot high ceiling, then we can.
7. What kind of electrical power should we provide?
A specific and secure 110V outlet must be made available for the unit, within a radius of 100 feet.
8. How far in advance should I reserve the equipment?
The earlier you make your bookings, the better. A preferable time is about 2-6 weeks before the event. Last minute bookings will be entertained, but will be subject to the availability of the equipment.
9. How can I make a reservation?
You can contact us through our phone line, 361-446-7012/ 713-410-3251. We are available M-F from 7:00am to 7:00pm. During weekends, we are available from 7:00am to 4:00 pm. In the event that you are directed to the voicemail, just leave a message and we will surely call you back. You can also contact us through email at email@example.com.
10. What time do you usually deliver the equipment?
We will contact you the day before the event. Take note that this is very important, as we will be discussing the final details of your reservation. We deliver between the hours of 7:00am to 12:00pm. We usually pick up our units between 7:00pm to 10:00pm. If you are holding the event at a location that has its specific time schedule, then we will be glad to comply.
11. How long does it take to set up the units?
Units are typically set up within 15-20 minutes after arriving at the site. With this in mind, kindly make sure that the site is prepped for the set up. This means that the site must be free of debris or any form of clutter. Make sure payments are settled at this stage as well.
12. Do you deliver during holidays?
We sure do. There are only two days in the year when we do not deliver. That is Christmas Eve and Christmas Day.
13. Can I keep the jumper overnight?
Yes, you can. However, it becomes the discretion of the company to either allow or refuse this request. Common grounds for refusal include risks of damage and theft, as well as bad weather conditions.
14. Are moonwalks/bounce houses safe?
They are as safe as they can be. Each of our units is inspected for safety on a regular basis. The materials used to construct these units are also used to make them as safe as possible for use. As long as safety guidelines are followed, then nothing untoward is bound to happen.
15. What are the client’s responsibilities?
Though these units are created with safety in mind, it becomes the responsibility of the client to make sure that the operation of the unit adheres to safety guidelines.
16. How do I know that you’ll show up?
Take note that we are a highly professional company that is dedicated to providing the best equipment for fun and safety. This is the passion that the company is founded on, and because of this, you can be rest assured that we will do anything within our power to provide you with what we promised. Our reputation is dependent on your satisfaction. We value our reputation very much; thus, we are committed to making your party a huge success. We utilize the most efficient ways to serve you, from the reservation to the pick-up process. We will deliver on time and provide you with a clean, well-maintained unit that you and your kids will love. We also offer a very friendly and efficient customer service. We look forward to serving you! Take our word for it. This is what we do. We do it the best way it could be done, with the best units that we could offer. Rock N Wall of Texas is, and will always be committed to excellence when providing party rentals such as portable rock climbing walls, mechanical bulls, water slides, water walking bubbles, other inflatables and many more!